Digital Secure Key

Digital Secure Key, a function of the HSBC Mobile Banking application, is a one-time password generation application which strengthens your security in accessing HSBC Business Internet Banking and Mobile Banking.

No, Digital Secure Key is free for users of HSBC Business Internet Banking and HSBC Mobile Banking.

Digital Secure Key is a function of the HSBC Mobile Banking application. You can download and install the HSBC Mobile Banking application from App Store for iOS devices and from Google Play for Android devices.

For the Mobile Secure Key activation process, after downloading the Mobile Banking application, you should press the “Login” button, follow the directions after logging in with your internet banking and mobile banking user code and password. If you are not using a Secure Key device, you will be sent an activation code for Mobile Secure Key activation. By entering this code in the mobile application and setting the Mobile Secure Key password, your activation process will be completed.

Digital Secure Key is available for mobile devices that work on Android 4.0 and above and iOS 8.0 and above.

Your Internet Banking login preferences are independent from your Mobile Banking login preferences. It is mandatory to use a Secure Key device or the Digital Secure Key when logging on to Mobile Banking. If you want to switch from Secure Key device to a Digital Secure Key, please follow the instructions included in the answer of the next question.

If you are using a Secure Key, you can contact your Customer Service Representative and send your request to switch to the Mobile Secure Key by e-mail, and then log in with your user code and password on the Mobile Banking Application and follow the necessary steps.

Yes, in order to activate and use a Digital Secure Key you should be a user of HSBC Bank Business Internet Banking and you should have logged on to Internet Banking at least once.

No, you can only use Digital Secure Key to log into HSBC Bank Business Internet Banking and Mobile Banking.

No, Digital Secure Key is valid for Business use only.

You will need an activation code for Mobile Secure Key activation. The Activation Code will be sent to your mobile phone number registered in our bank as an SMS.

You can request the Digital Secure Key to be re-sent through your Client Service Manager.

The password that you create for your Digital Secure Key should meet the following criteria. You can continue your transaction after creating a password compatible with the given requirements.

Your password

• should consist of a minimum of 6 and a maximum of 9 characters
• should include both letters and numbers
• should be different from your Internet Banking user code and parole
• should not contain any Turkish characters (e.g. ı, ş, ğ, ç, ö, I, Ş, Ğ, Ç etc.)
• should not contain a repetition of numbers or letters (e.g. aaa, bbb, 111)
• should not consist of 5 consecutive characters located on the keyboard (e.g. qwert, asdfg, 12345 etc.)
• more than half of which should not consist of the same characters (e.g. 1515151, a1a2a3a etc.)
• should not consist of three or more consecutive characters (e.g. 123, abc etc.)

Your Digital Secure Key password is not stored on your mobile device as per the security policies of our bank. Hence, the application will create a one-time password, even though you enter an incorrect password; however, this password will be invalid. It is not possible to logon to internet banking or mobile banking with this invalid one-time password.

In order to create a new password, you can follow the instructions after pressing the "Help" button on the screen on which your Digital Secure Key password is requested or on the screen which is displayed after clicking on the Digital Secure Key button.

You can call your Client Service Manager.

If you can’t find the answer to your problem on this page, you can call your Client Service Manager.